When I asked how soon that would occur, they stated 3-4 weeks. When I then called Home Depot, they said that it should not have gone through, and they would refund my check. On Monday morning, 5/2 I checked my account and saw that Home Depot had deposited the check, against my clear requests. I then went to the bank and put a stop payment on the check.
I again asked for my check to be returned. I stated that I did not want to forward with Home Depot, as I kept getting lied to. I then called the sales rep, had to leave her a message. I told him I could not make it that day, he said he was off the next 2 days but if I wanted the discount I had to come in within the next 2 days. He said if I came in that day, he could work with me. I then called the gentleman at the store, and asked him specific questions, and lo and behold, there were add-ons. I asked if it included everything and she said yes. The next day she called me back, gave me the breakdown, said she had spoken to the countertop guy at the store and that they could do it for an even lower price. She said she did not have that, and would call me back.
I said at the very minimum I needed a breakdown of the costs. She then against asked what they needed to do to keep my business. She assured me that the check would not be processed until I approved. I told her that I was comfortable with the process, and did not want to go forward, please send back my check. He said, "well let me just do the measurements, but rest assured nothing can go forward until you approve it." He even wrote it onto the measure order, saying customer wants to put hold on job and payment until all issues resolved.ģ days later the original sales representative called me and asked what I wanted to do. I then stated that I did feel comfortable continuing, since it seemed like a bait and switch. 2 minutes into his measurements, he stated that they could not do the countertop, since it needed to be a "custom" job. On 4/27 the tech came out, and said he had just been informed of this job. The representative then stated that they would the check until the measure tech came out and ensured everything was correct. I was not comfortable with this, and was very hesitant. After she was done writing up the project, she then stated that in order to receive the discount I had to pay the entire amount upfront. I asked then for a breakdown of cabinets and countertop, but she said she did not have that info, which made no sense to me and I should have pushed it but I did not. The representative came out, said they could do the whole job, countertops included, as that is what started the process. He set up an appointment for me for 4/19/16. The representative there then suggested we look at refacing the cabinets as well. ROSSFORD, OHIO - I first went to the Home Depot to inquire about replacing my kitchen countertops. You will notice the gap clearly and you will also see one door is higher and other door will be lower by a small difference.
Overall my suggestion based on my experinece please do not go with Home Depot for Kitchen cabinets. Again if they send me new cabinets I have to spend money for the labor to remove and reinstall the cabinets back. I have to live with it since they don't refund my money or send me new cabinets. There should be a small satisfaction when you spend some money but HD did not satisfy or fulfill my happiness. They sent me the one with regular draw instead of lazy susan. Also I ordered a lazy Susan bottom cabinets. None of the doors were close to each other. Please see the attached pictures you would come to see the gap between the doors. I felt the small stores' worth for what we pay. I would always suggest not to go with any kind of retail stores if you are planning to do the kitchen. SOUTH BRUNSWICK, NEW JERSEY - I spent $ 13,500 worth for my kitchen cabinets and I am finally not happy with the money I spent.